Change from within. Introducing coaching and mentoring to experienced staff in a service for people with learning disabilities

Issued on October 15 2003

Year Completed: 2002
Author(s): Geraldine Boland


The aim of this study is to explore the efficacy of managers becoming on the job coaches and mentors for experienced staff.  The setting is a large organisation providing a range of services to people with learning disabilities and their families.  The key question is:

Will improving supervisory managers' skills and confidence in coaching and mentoring of experienced staff bring about an effective and lasting impact on quality of service for people with disabilities?

This study involved the exploration of multiple realities at different stages over a five month period.  The following data generation methods were used:-

  • Research Interviews with individuals
  • Group Interviews
  • Research Diary
  • Course Evaluation Forms
  • Records of telephone tutorials

Two types of interviews were used; individual interviews with managers in the sample and a focus group with participants

Organisation: Dublin City University
Where Published: MA - Master of Science of Education and Training Management